Returns Policy and Info

In general, we are happy to accept returns for exchange or refund within 28 days of purchase.

If you live in the UK and you need to exchange for a different size, we will cover the cost of sending the FIRST REPLACEMENT  to you.

We ask customers to pay for any returns to us and to post back by Royal Mail. As you would expect, we ask that items are returned to us in the same condition in which they were received by you. That means not trying them on on a hard surface (carpet is fine) and leaving the tags on.

Please return footwear in original boxes, and wrap the box as opposed to sticking tape all over it - we re-use boxes whenever possible. Thank you!

Returns of items purchased in November and December each year - we extend our returns deadline to make it easier for our customers over the holiday period. Items purchased in November and December are accepted for exchange or refund until the end of the following January. Our returns conditions apply.

The return address is: SHOELAND, PO Box 127, Monmouth, NP25 9BD. If you would like to discuss anything, please call Pete, Helen or Martin on 01600 887111 (international: +44 1600 887111) or email us at sales@shoeland.co.uk

NB - PLEASE SEND ALL RETURNS by ROYAL MAIL ONLY. You can send by First/Second class post, but please ask your post office for proof of postage. If you prefer a signed/tracked service, please also do this through the Royal Mail. Overnight parcel companies CAN'T DELIVER to PO Box addresses - thank you.