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If you want to exchange items or return them for a refund, we will expect you to cover the postage to send them
back to us. If you're in the UK, and if applicable, we will cover the postage to get replacements out to you. Of course, we expect returned footwear to have labels attached, not to have been walked in on a hard surface and to be boxed as new. As we state in our terms and conditions, we cannot accept goods that are returned to us soiled or damaged. Customers are advised to remain indoors while trying goods, to prevent damage. Customers who damage goods will remain liable to settle their invoice in full. Any returned goods must be received in the same condition as the customer received them in.
Our address is: Shoeland, Margintrip House, Thorpe Way, Banbury, Oxon OX16 4SP.
If you'd like to discuss your order please give us a call:
01869 336260
international: +44 (0)1869 336260
email: mail@shoeland.co.uk
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